Delivery & Returns

Shipments and returns

DELIVERY OPTIONS AND PRICES

 

ShrimpCove.com reserve the right to amend orders placed with incorrect delivery options without notice also cancel orders/service. We do not accept responsibility for delayed or missing parcels through Customs/ Security checks or severe weather conditions.

 

 

Please note there are no refunds on shipping costs unless the error is caused by us.

 

We post dry goods worldwide. If you cannot see your country on the list, please send us an email to order@shrimpcove.com  and we will find a bespoke courier service.

 

For UK Order (including Northern Ireland)

DRY GOOD PRODUCTS


Depending on the specifics of your order, we will utilize either Royal Mail First Class service or a chosen courier for delivery

Orders submitted before 1pm (Monday to Thursday) are dispatched on the same day, contingent on stock availability. Orders made after 1pm on Friday will be dispatched the following Monday.

An email notification will be sent once your order has been dispatched. If a tracking number is provided, you can monitor your order through the 'My Account' section under 'Order History'.

LIVE STOCK ORDER


All order containing livestock (shrimp) will be using Royal Mail tracked 24 hr for small orders and Special Delivery (Guaranteed Next Working Day by 1pm) for larger orders and certain Cardina Shrimps

Please note: for neocaridina cherry shrimp and snail orders, we will be posting using Royal Mail Tracked 24 for small orders (£6.50 /£7.50 Winter months) Special Delivery by 1pm for larger orders and premium Caridina Shrimps (£12.00 / £13.50 Winter months)and the postage is calculated at the time of checkout. 

All orders placed before 12:00 pm are shipped the same day unless specific instructions are provided at checkout of your preferred day.

 You'll receive an email from order@shrimpcorner.co.uk with your shipping out day (check your junk box), followed by a second email that your order is being processed . Once shipped an email with tracking information will be sent at the end of the day....so you can watch your little ones on their journey! 

For Saturday delivery, Royal Mail have increased their Special Delivery by 1pm on Saturdays to £19.02 this is their charge. if you would like Saturday delivery place a note on your order at checkout and we will be in touch, where we will send over the additional charge to be paid before despatching. Thankyou

DELIVERY TIME UK (the cost will be automatically calculated at checkout)

ORDER TYPE

SERVICE WE USE

(Delivery timescale are based on Royal Mail estimates. Actual delivery time may vary)

PRICE

(incl. packaging cost)

UK Order – SMALL packet

(leaves, plants, shrimp foods etc.)

Royal Mail Tracked 48 For or Hermes

(1-3 working days)

£ 4.00

Dry Goods Order – MEDIUM to HEAVY packet

(over 1kg to 2kilo in weight or over 2.5cm in depth), or 2kg to 5kg parcel

Hermes / Royal Mail

(2-3 working days from the drop off time)

£ 5.50 to £10

Live Stock Order (for common type shrimp e.g neocaridina, taiwan bee etc.) – Monday to Thursday post only

Royal Mail Tracked 24

(1-2 working days from dispatch email date)

£ 6.5

Live Stock Order – Monday to Thursday post only

Royal Mail Special Delivery

Next working day (before 1pm)

For Saturday Guarantee Delivery, we will send you an invoice for additional charges incur by Royal Mail £19.02

 

Please note during Winter weather, there is an additional £1 due to the heat pack may be added

£ 12.00

International Order 


We are posting dry goods worldwide. On the other hand, due to Brexit, we are now considering parcels to European Union, also Republic Of Ireland as International Orders. You may be liable for Import Tax/ Duty at your country.

We only ship live shrimp to UK & Northern Ireland addresses only at the moment. No International delivery for live stocks YET but will be coming soon!!

The shipping costs will be automatically work out at Checkout. If your country is not on the list that is available at checkout, please send us an email as order@shrimpcove.com  and we will find a bespoke shipping service.

 FOR ALL ORDERS


All orders placed before 1pm (Monday-Thursday) will be dispatched the same day and this is subject to stock availability. Orders placed after Thursday 12pm onwards will be dispatched on the next working day (Monday).

You will receive an email to let you know the order is on its way, once we have completed the dispatch process.

For all our International order, we will use Royal Mail, meaning that deliveries are made by your local national postal courier. Please be aware that we will choose the most appropriate option depending on the weight and size of your order, however if you have a certain request, please feel free to send us an email at order@shrimpcove.co.uk

For large items including anything over 1kilo, please get in touch with us for shipping quote.

DELIVERY TIME - International Order

ORDER TYPE

SERVICE WE USE

(Time scale is not a guarantee as rely on postal courier also customs clearance process)

PRICE

(incl. packaging cost)

Dry Goods Order -

SMALL packet only.

(leaves, plants,  foods etc.)

Royal Mail International Air Mail

(5-7 working days. Recorded option is available at extra cost provided by Royal Mail)

£ 7.35

Dry Goods Order - INTERNATIONAL

LARGE packet.

(leaves, plants, foods etc.)

Royal Mail International Air Mail

(7-10 working days)

£ 13-£40

RETURNS POLICY

 

We gladly accept returns of unwanted items within 28 days of receipt. However, it is imperative that the products are returned in their original SEALED condition, as shrimp-related products are susceptible to contamination. Consequently, if the seal is broken, we regret that we cannot accept a return. Should you choose to return an item, please ensure the use of a trackable shipping service.

 

For live shrimp order, please see our Live on Arrival Guarantee’s section.

 

Please note, we DO NOT cover return postage costs in any circumstances.